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Your intuitive,

AI-powered service platform

Because customer service doesn't have to be diffcult. You can truly show how customers come first with this powerful, intuitive, and AI-powered platform.

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Our Certifications

Why Choose
monday Service

Your own service portal.

Our monday experts help you build your own customized service portal where users can submit requests, view service ticket status, follow up, and access self-serve resources.

Automations to speed you up.

Start tracking time as soon as a service ticket has been assigned. Notify persons upon assignment or to remind them. Send automated emails. Our monday experts make the most of automations to speed up ticket resolution.

AI that works for you

Imagine having your own customer service assistant. Now it's here. With features such as an AI service agent, smart categorization, and AI suggestions, you can be sure that customer service is top-notch. Our monday experts configure monday AI to boost your customer service game.

Data-driven service

monday service helps you to categorize requests properly, assign service tickets correctly, and resolve issues timely. We create customized dashboards so you can easily track service performance in real-time. Because excellent service starts with spotting trends early and making data-driven decisions.

Implementation and Setup

Our monday experts take care of setting up monday service, so you can focus on delivering efficient service.

End-to-End Support from Mint

We provide end-to-end support in implementing monday service for your business. We can help you with:

Consultation & Planning

We assess your business and configure monday.com according to your processes so you can easily deliver great customer service.

We customize everything, from the moment a service ticket comes in until it is resolved. We will build your boards, create automations, and customize your own service portal.

We make sure monday.com is connected with other apps that you use.

We provide training so your team can easily adjust to using monday service.

We provide ongoing support to our clients and answer any questions, monday.com and more, to truly optimize your business processes.

What Our Clients Say

Peter Farmer
Peter Farmer
IT Director, Modern Dental Pacific
Outstanding customer service! Calling the guys at Mint to help me with monday.com was a fantastic decision. The team take the time to work with you through the options and use a collaborative approach to come up with a solution that suits everyone. I highly highly recommend them!
Ciaram Granger
Ciaram Granger
Managing Director, MyEnergy Engineering
The visibility it offers into our sales pipeline and team performance is invaluable.
Kaleb Roberts
Kaleb Roberts
CoFounder, Thank Duck Digital
The team at Mint came in to help me with a hair-on-fire problem within my Monday.com ecosystem. They listened, created an action plan, and solved the problems incredibly quickly. Bruce was an absolute gun who went out of his way to support me in this. I'm damn grateful, and I will absolutely be using Mint moving forward. Lastly- they're expensive. However - the value delivered for the price point is worth it every day of the week.
Lawrence Smyth
Lawrence Smyth
CEO and Founder, Top Tech Tubers
Mint Consulting worked hard to understand the unique needs of my business and optimize my usage of Monday CRM to meet those needs. Some of the tasks we set were not simple fixes, but Mint Consulting worked hard to find and implement those solutions. Highly recommend.
Ian McLachlain
Ian McLachlain
Operations Coordinator, Interserve
We had connection issues between our in-house software and Salesforce. Mint were called in and quickly determined the problem and made corrections. In doing so, they also made improvements so that we had better functionality. They have been prompt, efficient and friendly and I would highly recommend their services.
Kathryn North
Kathryn North
Development Coordinator, Miracle Foundation
The Mint Consulting team are by far the best Salesforce/Pardot consultants I've had the pleasure of working with. They provide comprehensive and creative solutions to the issues we face and projects we undertake as a international nonprofit. Their ticketing and follow up system makes it easy to work across time zones. They're also friendly and fun group of professionals that make the work enjoyable!

Training and Onboarding Packages

Basic

  • Work OS
  • 16 hours of implementation
  • Includes up to 12 hours of build work and up to 4 hours of training
  • Suitable for small businesses and teams looking to move away from Excel and manual entries
  • Inclusions
  • Workspace setup and basic project templates (up to 3 boards)
  • Standard reporting setup (up to 2 dashboards)
  • User training on task management (up to 5 users)
Choose Basic

Fresh

  • Work OS
  • 40 hours of implementation
  • Includes up to 34 hours of build work and up to 6 hours of training
  • Suitable for small to medium businesses with existing processes and are looking to level up
  • Inclusions
  • Everything in Basic
  • Automations setup
  • Intermediate reporting setup (up to 3 dashboards)
  • Basic integrations setup
  • User training (up to 10 users)
Choose Fresh

Minted

  • Work OS
  • 80 hours of implementation
  • Includes 70 hours of build, 10 hours of training, and support documentation.
  • Suitable for bigger teams and growing businesses with more complex integration requirements
  • Inclusions
  • Everything in Fresh
  • Workflows (up to 2)
  • Custom reporting with advanced metrics (up to 5 dashboards)
  • Premium Integration Set Up (1 Premium Integration such as Salesforce)
  • Full team training
Choose Minted

Basic

  • CRM
  • 16 hours of implementation
  • Includes up to 12 hours of build work and up to 4 hours of training
  • Suitable for small businesses and teams looking to move away from Excel and manual entries
  • Inclusions
  • Basic CRM pipeline setup (up to 3 boards)
  • Lead and contact management setup (standard fields)
  • Standard automation (new lead notifications, follow-up reminders)
  • Guided integration with email platforms (i.e. Gmail, Outlook)
  • Basic CRM Reporting setup (up to 2 dashboards)
Choose Basic

Fresh

  • CRM
  • 40 hours of implementation
  • Includes up to 34 hours of build work and up to 6 hours of training
  • Suitable for small to medium businesses with existing processes and are looking to level up
  • Inclusions
  • Everything in Basic
  • Intermediate CRM pipeline setup (up to 5 boards)
  • Intermediate automations setup (deal stage updates)
  • Intermediate CRM Reporting setup (up to 3 dashboards)
  • User training (up to 10 users)
Choose Fresh

Minted

  • CRM
  • 80 hours of implementation
  • Includes 70 hours of build, 10 hours of training, and support documentation.
  • Suitable for bigger teams and growing businesses with more complex integration requirements
  • Inclusions
  • Everything in Fresh
  • Full-scale CRM pipeline setup (Enterprise CRM customisation plus 2 bespoke boards)
  • Custom reporting with advanced KPIs (customised lead scoring and conditional status changes)
  • Guided Sequences Setup and Email Template Creation
  • App recommendations to streamline your Sales Processes
  • Full team training
Choose Minted

About Us

Mint Consulting Australia Pty Ltd (ABN: 13 629 524 572) is a Sydney-based CRM and Salesforce Managed Services consultancy specializing in implementations, integrations, and business strategy, supported by a skilled local team of consultants, solution architects, and developers.

At Mint, our mission and values guide everything we do.

We are passionate about enabling business success, fostering a collaborative and transparent environment, simplifying complex processes, and delivering empathetic solutions that make a difference. With Mint as your partner, you can trust that we are committed to your success and dedicated to helping you thrive in today's competitive landscape.

Still exploring what monday.com offers?

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FREE monday.com Health check

Already using monday.com? Let’s see how far it can really take you.

Your team is already using monday.com, but is your setup helping you move faster or slowing you down? Our free health check gives you a quick expert review of your workspace to spot gaps, missed opportunities, and areas for improvement whether you are using it for projects, sales, operations, or support.

If things feel clunky or underused, our certified team will show you simple ways to get more out of the tools you already have.

Here's what you'll get:

  • A 30-minute session with a monday.com certified specialist to review your setup
  • Analysis of your current boards, automations, and dashboards to flag what's working and what’s not
  • Actionable tips to streamline boards, boost adoption, and reduce clutter
  • Practical fixes to make your setup cleaner, faster, and easier for your team to use
  • Review of your current plan usage and where it might be falling short
  • Security settings review, including:
  • Role-based access and permission setup
  • SSO and multi-factor authentication checks
  • User provisioning and offboarding process
  • Domain and IP restrictions
  • Admin access audits

Contact Us

Book an appointment

Book a 30-minute meeting with us!

Call Us

+61 482 081 991

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